For years, we've heard from CEOs about how their marketing and branding efforts aren't achieving the results they're looking for. And they're frustrated about pouring more money into advertising without any guarantees. We agree. Advertising is about building up brands. And branding or "rebranding" efforts can be tiresome, confusing and expensive. But they don't have to be.
If a company is having issues, it's because the company is out of alignment with the "authentic brand" that put them where they are today. Since traditional branding efforts look externally, they ignore what made the company successful in the first place - so any advertising efforts will be built on an unstable foundation. Your brand promise is the experience your customers expect when they interact with your company.
All companies have an authentic brand promise-but few live up to it consistently. Companies who are committed to the highest standards of brand presence embrace their authentic brand at all levels and deliver it through their customer service, technology, process and culture.
If a company is having issues, it's because the company is out of alignment with the "authentic brand" that put them where they are today. Since traditional branding efforts look externally, they ignore what made the company successful in the first place - so any advertising efforts will be built on an unstable foundation. Your brand promise is the experience your customers expect when they interact with your company.
All companies have an authentic brand promise-but few live up to it consistently. Companies who are committed to the highest standards of brand presence embrace their authentic brand at all levels and deliver it through their customer service, technology, process and culture.
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